Get a technician on your screen in minutes.

In Microsoft Edge

The download pops out from the top-right corner (a small panel under the toolbar). You'll see the filename with a red shield icon and "FarrenTech-Remote-Support.exe was blocked because it could harm your device" — or similar. The default Delete button is loud, but the controls you need are hidden:

Hover over the file. A small ••• (three dots) appears on the right side of the row. Click it → Keep. If Edge then asks "Make sure you trust filename before you open it," click Show more, then Keep anyway. Older versions of Edge use the phrase "isn't commonly downloaded" — same flow.

In Chrome

Recent Chrome puts downloads in a small toolbar button — a downward arrow with a circle around it, near the top-right of the window. Click it to open the downloads tray. (On older Chrome versions, the download bar sits along the bottom of the window instead; same controls.)

The file row shows a yellow or red shield and the words "Dangerous file blocked" or "This file isn't commonly downloaded". Click the small arrow (or three-dot menu) next to the file and choose Keep. If Chrome flags the file as outright dangerous, the option is labeled Keep dangerous file instead — it still works the same way.

When you double-click the installer

Open your Downloads folder (or click the file directly from the browser's downloads tray) and double-click FarrenTech-Remote-Support.exe. Windows almost certainly shows a blue dialog titled "Windows protected your PC".

The big visible button is Don't run — ignore it. Just above and to the right of it is a small, easy-to-miss link that says More info. Click that. The dialog expands to show the app name and publisher, and a new Run anyway button appears at the bottom. Click it.

Windows will then ask "Do you want to allow this app to make changes to your device?" (User Account Control). Click Yes. The support client launches.

Run the installer the first time

Open the downloaded .pkg from your Downloads folder. Follow the install prompts (you'll need to enter your Mac password once when it asks to install software). When it finishes, the support client launches automatically and shows a name field — and probably a banner saying permissions are missing. Leave the support client open; granting permissions while it's running is easier.

Open Privacy & Security

Click the Apple menu (top-left corner of your screen) → System Settings. In the left sidebar, scroll down and click Privacy & Security. On the right, scroll down past the camera/mic/contacts entries until you see the two we need.

Turn on Screen Recording for SimpleHelp

Click Screen Recording. You should see SimpleHelp in the list with a switch next to it — flip the switch to the right (blue). If macOS pops a confirmation reading "Quit & Reopen", that's normal: click Later (we'll reopen at the end). macOS may ask you to authenticate with your Mac password or Touch ID — that's macOS confirming the change locally; nothing about it is sent to us.

If SimpleHelp doesn't appear in the list at all, the support client may not be running. Open it from Applications first, then come back to this screen.

Turn on Accessibility for SimpleHelp

Back up one level (click the < arrow at the top) and open Accessibility from the same Privacy & Security list. Find SimpleHelp and flip its switch on too.

If SimpleHelp isn't in the Accessibility list yet, click the + button below the list. A file picker opens; navigate to Applications, select SimpleHelp, and click Open. It'll appear in the list with its switch on by default.

Quit and relaunch the support client

This is the easy-to-miss step. macOS only loads new permissions when an app starts — your running SimpleHelp window can't see the toggles you just flipped. Right-click the SimpleHelp icon in the Dock → Quit (or use ⌘Q while it's focused), then open it again from Applications.

Type your name into the field, accept the connection prompt when the technician joins, and you're set.